How can we help you?
We kindly accept exchanges for a different color within 30 days of your purchase. After this period, unfortunately, we’re unable to process exchanges, including after one year. Thank you for your understanding!
To keep our quality and safety standards high for everyone, we’re unable to accept returns on products that have been opened and partially used. We appreciate your understanding!
There isn’t a specific limit on the number of returns, but we kindly ask customers to use our return policy responsibly to ensure the best service for everyone.
We’re sorry, but to process a return, the original packaging is required to ensure the item’s condition and proper handling. Thank you for your understanding!
Yes, we offer refunds for digital downloads or subscriptions if requested within 7 days of purchase. Please contact our support team to assist you.
Unfortunately, we cannot accept returns on personalized or customized items, as they are made specifically for you. Thank you for your understanding!
If you change your mind after confirming a pre-order, you can cancel your order as long as it hasn’t been shipped yet. Please contact our support team as soon as possible to assist you.
No, we do not charge a restocking fee for returned items. We want your return process to be as easy and hassle-free as possible.
Yes, you can return a gifted item without a receipt. Please contact our support team for assistance, and we’ll do our best to help you with the return.
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